Reservations
Room availability, stay preferences, group bookings and applicable booking conditions — our reservations team handles the details so your arrival goes smoothly.
Contact
Plan the details before you arrive
Our team is ready to assist with reservations, arrival planning and any questions about the resort. Reach us through whichever route suits you best.
Contact
How can we help?
Whether you are ready to book, still weighing up options or need specific information about facilities, the Merquessagrandinn team is straightforward to reach. Find the right contact route below and we will respond as promptly as we can.
Guest Services
Questions about property facilities, dining, access, parking or anything practical during your stay are best directed here.
General Enquiries
For meetings, events, entertainment schedules, gaming information or any other requests, use our general enquiry route and we will connect you with the right team.
FAQ
Plan your visit
How quickly will I receive a reply?
For time-sensitive questions, the fastest route is to call or email us directly using the contact details listed on this page.
How do I send a booking request?
Select your preferred dates and reach out via the reservations contact details. Our team will confirm availability and walk you through the next steps.
Where can I find opening hours?
Current operating hours for each resort area are available through the relevant department — contact guest services and we will point you in the right direction.
Can I ask about parking or transport?
Yes. Our guest services team is happy to help with arrival planning, including parking and transport options to the resort.
Can I request accessibility information?
Absolutely. Please describe the features or assistance you require when you get in touch and we will ensure the right information reaches you.
Where are booking terms provided?
Rate, cancellation and payment conditions are provided alongside your booking details at the time of confirmation.