Terms of Use

1. Purpose of This Website

This Website is provided for informational and booking-facilitation purposes in connection with the Merquessagrandinn hotel and casino property located in Whakatāne, New Zealand. It allows visitors to:

• Browse details about the property, rooms, facilities and amenities;
• Submit accommodation reservation requests;
• Review tariff information and special offers;
• Access contact information and general guest guidance;
• Learn about responsible gaming resources and policies.

Nothing on this Website constitutes an offer to provide services beyond those available at the physical property in Whakatāne. All services are subject to on-site availability and applicable New Zealand law.

2. Acceptance of Terms

Your use of this Website — whether as a guest, prospective guest, or general visitor — constitutes a legally binding agreement between you and . These Terms apply to every page, feature and service accessible through merquessagrandinn.com.

Where a specific service accessed through this Website (such as a reservation request) is subject to additional terms and conditions, those additional terms will be presented to you at the relevant stage and will apply alongside these Terms. In the event of a direct conflict, the additional terms for that specific service will prevail to the extent of the inconsistency.

These Terms do not affect any statutory rights you hold under New Zealand consumer protection legislation, including the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.

3. Permitted Use

3.1 Authorised Use

You may use this Website solely for lawful, personal and non-commercial purposes, including researching accommodation options and submitting reservation requests for yourself or on behalf of other individuals with their express knowledge and consent.

3.2 Prohibited Conduct

You must not:

• Use the Website in any manner that violates any applicable New Zealand or international law or regulation;
• Transmit unsolicited commercial communications (spam);
• Attempt to gain unauthorised access to any system, account or data connected with this Website;
• Introduce viruses, trojans, worms, logic bombs or other malicious or technologically harmful material;
• Scrape, harvest, or systematically extract data from the Website by automated means without our prior written consent;
• Frame, mirror or embed any part of this Website on another website or platform without our prior written consent;
• Use the Website to impersonate any person or entity or misrepresent your affiliation with any person or entity;
• Interfere with or disrupt the integrity or performance of the Website or its underlying infrastructure;
• Engage in any conduct that could damage the reputation or goodwill of .

3.3 Reservation of Rights

We reserve the right, at our sole discretion, to restrict or terminate your access to this Website at any time and without notice if we reasonably believe you have breached these Terms or are engaged in conduct harmful to us, other users or third parties.

4. Intellectual Property

4.1 Ownership

All content on this Website, including but not limited to text, images, photographs, graphics, logos, icons, audio clips, video clips, data compilations and software (collectively, "Content"), is the property of or its content licensors and is protected by New Zealand and international intellectual property laws, including the Copyright Act 1994 (NZ).

4.2 Limited Licence

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and view the Content on this Website solely for your personal, non-commercial use. This licence does not include any right to:

• Reproduce, distribute, publicly display or transmit any Content;
• Modify or create derivative works based on the Content;
• Use any Content for commercial purposes or in a manner that infringes our intellectual property rights or those of our licensors;
• Remove or alter any copyright, trade mark or other proprietary notices.

4.3 Trade Marks

"Merquessagrandinn" and associated logos are trade marks of . Nothing in these Terms grants any right to use our trade marks, trade names, service marks or logos without our prior written consent.

4.4 User Submissions

If you submit any content to us via this Website (such as enquiries, reviews or feedback), you grant us a worldwide, royalty-free, perpetual licence to use, reproduce and display that content in connection with our business operations. You warrant that any such content is accurate, does not infringe the rights of any third party and is not unlawful.

5. Reservation Requests, Rates and Booking Terms

5.1 Nature of Reservation Requests

Submitting a reservation request through this Website constitutes an offer by you to book accommodation on the terms specified. A confirmed booking is only formed when we send you a written confirmation (typically by email) acknowledging the reservation. Until that confirmation is issued, no binding agreement exists between you and in respect of the reservation.

5.2 Accuracy of Information

You agree to provide accurate, current and complete information when submitting a reservation request. We are not responsible for errors or non-delivery of confirmation arising from inaccurate information provided by you.

5.3 Rates and Pricing

All rates displayed on this Website are quoted in New Zealand Dollars (NZD) and are inclusive of GST unless otherwise stated. Rates are subject to change without notice until a booking is confirmed in writing. The rate applicable to your reservation is the rate confirmed in your written booking confirmation.

5.4 Cancellation and Modification

Cancellation and modification terms vary by rate type and promotional offer and will be clearly stated in your written booking confirmation. Please review those terms carefully before confirming your reservation. Failure to cancel within the applicable period may result in a cancellation charge up to the full cost of your stay.

5.5 Availability

Room availability is not guaranteed until a written confirmation is issued. We reserve the right to decline reservation requests at our discretion, including where requested dates are unavailable or where requested conditions cannot be met.

5.6 Property Rules

All guests are required to comply with the property's House Rules, which are available at the front desk upon check-in and may be provided with your booking confirmation. Non-compliance with House Rules may result in removal from the property without refund.

6. Age Restriction

This Website and the services described on it are intended solely for persons aged 18 years or older. By using this Website and submitting any reservation request, you confirm that you are at least 18 years of age.

Access to the casino facilities at Merquessagrandinn is strictly restricted to persons aged 18 years and over, in accordance with the Gambling Act 2003 (NZ). Valid government-issued photographic identification will be required to verify age prior to entry into casino areas. No exceptions will be made.

We are committed to preventing underage access to gambling. Staff are trained to request proof of age at any time, and any person who is, or appears to be, under the age of 18 will be refused entry to all gambling areas.

7. Responsible Gaming

7.1 Our Commitment

is committed to promoting responsible gambling among all guests who choose to use the casino facilities at our property. We believe gambling should be an enjoyable leisure activity conducted within personal limits.

7.2 Responsible Gambling Principles

We encourage all guests to:

• Gamble only with money they can afford to lose;
• Set personal time and spending limits before they begin;
• Avoid gambling as a means of recovering financial losses;
• Take regular breaks and not gamble under emotional stress;
• Be aware of the warning signs of problem gambling.

7.3 Self-Exclusion

Guests who feel their gambling may be causing harm to themselves or others may request self-exclusion from the casino premises. Please speak with a member of our management team in confidence. Details of our on-site self-exclusion programme are available at the property's gaming management desk.

7.4 External Support Resources

The Department of Internal Affairs (DIA) administers gambling regulation in New Zealand and publishes public guidance on responsible gambling, including information on self-exclusion tools and complaint pathways. Guests seeking support may also contact the following independent services:

• Problem Gambling Foundation of New Zealand — www.pgf.nz
• Gambling Helpline (New Zealand) — Free and confidential support available 24 hours a day, 7 days a week. Visit www.gamblinghelpline.co.nz

The above resources are provided for informational purposes. does not endorse any specific service and accepts no responsibility for the content of external websites.

8. External Links

This Website may contain hyperlinks to third-party websites provided for your convenience and information. These links do not constitute an endorsement by of any third-party website, its content, products or services.

We have no control over the content, availability or privacy practices of third-party websites and accept no responsibility for any loss or damage arising from your use of or reliance on such websites. You access third-party websites entirely at your own risk and subject to the terms and conditions of those websites.

Any third-party links to this Website must not suggest any association, approval or endorsement by unless we have given our prior written consent.

9. Website Availability

We endeavour to ensure that this Website is available at all times; however, we do not guarantee uninterrupted or error-free access. The Website may be temporarily unavailable due to:

• Scheduled or unscheduled maintenance;
• Technical failures affecting hosting or network infrastructure;
• Circumstances beyond our reasonable control, including force majeure events.

We reserve the right to withdraw, alter, suspend or discontinue any part of this Website at any time without notice. We will not be liable to you if, for any reason, this Website is unavailable at any time or for any period.

10. Limitation of Liability

10.1 General Exclusions

To the fullest extent permitted by New Zealand law, , its directors, officers, employees and agents exclude all liability for any loss or damage of any kind arising from or in connection with your use of, or inability to use, this Website or its content, including but not limited to:

• Direct, indirect, incidental, consequential or special loss;
• Loss of revenue, profit, contracts, data or goodwill;
• Damage to your computer, device or software caused by accessing this Website;
• Any inaccuracies, errors or omissions in the content of this Website.

10.2 No Warranty

This Website and all content on it are provided on an "as is" and "as available" basis without any warranty of any kind, whether express or implied, including warranties of accuracy, completeness, fitness for a particular purpose or non-infringement, to the extent permitted by law.

10.3 Consumer Guarantees

Nothing in these Terms limits or excludes any guarantee, right or remedy that cannot lawfully be excluded or limited under the Consumer Guarantees Act 1993 (NZ) or any other applicable New Zealand legislation. Where such legislation applies, our liability is limited to the minimum remedy required by that legislation.

10.4 Indemnity

You agree to indemnify, defend and hold harmless and its directors, officers, employees and agents from and against any claims, losses, liabilities, damages, costs and expenses (including reasonable legal fees) arising out of or in connection with your use of this Website, your breach of these Terms or your violation of any applicable law.

11. Privacy and Personal Information

The collection, use, storage and disclosure of personal information through this Website is governed by our Privacy Policy, which forms part of these Terms and is available on this Website. We collect and handle personal information in accordance with the Privacy Act 2020 (NZ) and applicable New Zealand privacy principles.

For privacy-related enquiries, including requests to access or correct personal information held about you, please contact our Privacy Officer at: privacy@merquessagrandinn.com.

12. Governing Law

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) are governed by and construed in accordance with the laws of New Zealand.

The courts of New Zealand shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter or formation, and you irrevocably submit to the jurisdiction of those courts. Nothing in this clause prevents us from seeking urgent injunctive or other equitable relief in any jurisdiction where necessary to protect our rights.

13. Disputes

If you have a concern or complaint arising from your use of this Website or your dealings with , we encourage you to contact us in the first instance so that we can seek to resolve the matter promptly and informally.

In the event that a dispute cannot be resolved informally, both parties agree to engage in good-faith negotiations before commencing formal legal proceedings. Where required or appropriate, disputes may be referred to mediation or another form of alternative dispute resolution agreed upon by both parties.

The New Zealand Commerce Commission and the Consumer Protection division of the Ministry of Business, Innovation and Employment (MBIE) provide publicly accessible information and complaint pathways for consumers in New Zealand.

14. Contact Details

If you have any questions about these Terms, wish to report a concern, or need to contact us for any purpose related to your use of this Website, please reach us using the details below:

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any additional terms applicable to a specific service, constitute the entire agreement between you and with respect to your use of this Website and supersede all prior agreements, representations and understandings relating to the same subject matter.

15.2 Severability

If any provision of these Terms is found to be unlawful, void or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed from these Terms without affecting the validity and enforceability of any remaining provisions.

15.3 Waiver

Our failure to enforce any right or provision of these Terms on any occasion does not constitute a waiver of that right or provision on any subsequent occasion.

15.4 Assignment

You may not assign or transfer any rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms to a successor entity in the event of a merger, acquisition or sale of substantially all of our assets, provided that any such successor entity assumes all obligations under these Terms.

15.5 Language

These Terms are written in English. In the event of any inconsistency between an English version and any translation, the English version shall prevail.